Frequently Asked Questions About Our Terms
Yes. Open Account Settings > Close Account and submit a closure request. Your active balance must be withdrawn or transferred first. Once closed, your account is locked within 24 hours. We retain your transaction history for five years as required by law, but you can't log back in. Reactivation depends on local law and our review.
If your DANA, OVO, GoPay or QRIS transfer fails at the bank level, the debit reverses automatically and you'll see a notification in your wallet. If the chip credit appears but payment didn't complete, contact support with your transaction ID and we'll investigate within two hours and refund if the deposit was erroneous.
Withdrawals to DANA, OVO, GoPay and QRIS usually clear in under five minutes once verified. Bank transfers may take one to two business days depending on your bank's processing speed. We verify all withdrawals for fraud before they leave our system — this takes under an hour in most cases.
Yes. Our terms apply across all devices. When you log in from your phone via the app or browser, the same account rules, deposit terms and withdrawal protocols apply. Game availability may vary slightly (some live tables are desktop-optimised), but your balance and transaction history sync instantly across devices.
Game outcomes from live tables and slots are final once the round closes. If you believe there was a technical error (game froze, bet didn't register, payout miscalculated), open a support ticket with the game ID and timestamp. We'll review our system logs within 24 hours and credit your account if we confirm an error.
You confirm you meet eligibility criteria where local law permits, you'll keep your login details private, you won't use the account for money laundering or fraud, and you accept that our terms can be updated with 14 days' notice. You also agree that disputes can be resolved through our support process and that we'll retain your data for regulatory purposes.
We encrypt all data in transit and at rest, limit staff access to identity documents, and never sell your information to third parties. We share deposit and identity data only with payment processors and regulators where required. You can request a full data export or deletion of non-regulatory records by emailing our support team with your account ID.
